FAQ

Find quick answers below. If you need help, contact service@dgvanxi.com.

How do I place my order?

Select your product and options, add the item to your cart, then choose Checkout. Enter your contact and delivery details, review the order, select an available payment method, and submit the purchase. A confirmation email will be sent after the order is accepted.

How do I add, remove, or change items in my cart?

Open the cart icon, adjust the quantity field, or select Remove. Product options should be confirmed on the product page before adding the item.

Can I change or cancel an order?

Contact us as soon as possible on the day of purchase. Requests received after processing begins may not be possible to complete.

How do I know my order was accepted?

We send an order confirmation email with your order number and item summary. If it does not arrive, check your spam folder and contact us.

What payment methods are available?

Available methods are shown at checkout and may include major credit cards, PayPal, Apple Pay, and other methods supported for your location.

How do I use a discount code?

Enter the code in the discount field during checkout and select Apply. The order summary must show the discount before payment is submitted.

When will my order arrive?

Orders are normally prepared within 5 business days. Transit commonly takes 10–20 business days after dispatch. Customs, weather, carrier capacity, and local holidays can affect delivery.

How can I track my order?

When tracking is available, the number is sent in the shipping confirmation email. Carrier scans may take several days to appear.

What if an item is missing or incorrect?

Email us within 7 days of delivery with your order number and clear photos. We will review the issue and arrange an appropriate replacement or resolution.

How do I request a return?

Contact service@dgvanxi.com before sending anything back. Please wait for return instructions so your request can be matched to the correct order.

Is checkout secure?

Checkout uses Shopify and payment-provider security controls, including encrypted transmission. We do not receive or store your complete card number.

What browsers work best?

Use an up-to-date version of Chrome, Safari, Firefox, or Edge with cookies and JavaScript enabled.